Contact & Support

We're here to help. Send us an email and we'll get back to you within 24–48 hours.

Email Us[email protected]

What can we help with?

Playback & Streaming Issues
Stream not loading, buffering, black screen, or audio problems.
Include your browser name/version and whether the issue affects all channels or just one.
Xtream Codes / Playlist Setup
Help connecting your IPTV provider using Xtream Codes, M3U URL, or file upload.
Do not include your password in emails — we will never ask for it.
Billing & Subscriptions
Payment issues, subscription not activating, refund requests, or plan changes.
Include the email address used at checkout so we can look up your order.
General Feedback
Feature requests, bug reports, or anything else you'd like to share.
We read every message and use your feedback to improve StreamVault.

Common Questions

How quickly will I get a reply?+

We aim to respond to all support emails within 24–48 hours on business days.

My subscription isn't showing as active — what do I do?+

After payment, visit your Account page and click "Refresh Status". If it still shows as free after a few minutes, email us with the email address used at checkout and we'll sort it manually.

StreamVault isn't playing my channels — is it a StreamVault problem?+

StreamVault is a player only — it does not supply streams. If channels aren't loading, the issue is usually with your IPTV provider's server or your playlist URL being expired. Contact your IPTV provider first, then reach out to us if you need help with the player itself.

Can I get a refund?+

We handle refund requests on a case-by-case basis. If you're unhappy with your purchase, email us within 14 days and we'll do our best to help.

Do you offer live chat?+

Not currently — email is the best way to reach us. We aim to respond within 24–48 hours.

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